Terms of Use

1. Who you are contracting with

Safe Button is provided by Safe Button AB in Stockholm, Sweden. Questions about the service, an order or these terms can be sent to info@safebutton.se.

2. The service and its limitations

Safe Button is a personal safety alarm in your mobile phone. When an alarm is triggered, an audible alarm signal starts, audio is recorded in connection with the alarm, and an SMS with the phone's GPS position is sent to the recipients specified by the user. The function requires, among other things, a compatible phone, the necessary permissions, a working connection, and correct recipient details. The accuracy of the position and the delivery of the SMS can be affected by the device, network and surroundings.

Safe Button is not a staffed alarm centre and does not replace emergency services, professional help, or the employer's safety routines. In the event of acute danger or an ongoing crime, you should contact the emergency services.

3. Ordering, licences and access

The website sells licence packages to businesses and organisations, as well as the separate consumer package SafeButton Family. The scope and final price of the package are shown before payment. Business customers order without a customer account and manage their order with an order number and a personal access key. Keep your order link and key secure and only share them with authorised persons.

Family includes five licence seats in one subscription. The person who places the order can invite family members and view and manage the seats. Each seat is used by one family member on their own device. An activation code becomes available only after payment has been confirmed. Licences and activated seats are tied to the paid subscription period; when access ends, the seats cannot continue to be used as active paid licences.

4. Price, payment and renewal

SafeButton Family costs SEK 5,988 including 25% VAT for 12 months and is paid annually. SEK 499 per month is a monthly equivalent, not a monthly charge. The Family subscription renews automatically each year unless cancelled before renewal. The current price and payment terms are always shown at checkout.

Prices for business packages are shown excluding VAT; VAT and the amount payable are shown in the order. Business orders paid by card may have ongoing renewal according to the billing period shown at purchase. Where invoicing is offered, the payment term shown at checkout applies; an invoice order does not renew automatically. Payments are processed via the payment provider, and an order does not entitle the customer to activate licences before payment has been registered.

5. Cancellation, right of withdrawal and refunds

A card-paid subscription can be cancelled so that it does not renew for a new period. Access normally continues until the end of the already paid period. For business subscriptions, the management link in the order information is used. Contact us at info@safebutton.se if you need help cancelling Family or with an invoice order.

If you are a consumer, the rights you have under mandatory Swedish consumer protection law apply, including the right of withdrawal where applicable to distance purchases. If you wish to withdraw from a purchase or request a refund, contact us by email and state your order. We review requests in accordance with applicable law and the circumstances of the purchase. These terms do not limit your statutory rights.

6. Your responsibilities

You are responsible for providing accurate contact details, choosing recipients who are able to receive and act on alarms, keeping your phone and contact details up to date, and using the service in accordance with the law and its intended purpose. Do not share access keys or activation codes with unauthorised persons. Misuse of alarms or unauthorised use of others' information is not permitted.

7. Availability and liability

We work to ensure the service functions when needed, but cannot guarantee uninterrupted availability or that every alarm, position or message will be delivered under all circumstances. Outages, maintenance and services provided by others, such as mobile networks and SMS delivery, may affect functionality. Nothing in these terms limits liability that cannot be limited by law.

8. Intellectual property and personal data

Safe Button and the material on the website belong to Safe Button AB or the respective rights holders. A paid licence grants the right to use the service for the period and to the extent included in the package, but does not transfer ownership of software, trademarks or content.

When using the service, personal data may be processed, including contact details, alarm events, audio and position data. Read more about how we describe security and privacy on the Security and privacy page. Questions about personal data can be sent to info@safebutton.se.

9. Changes and applicable law

We may update these terms. The version in effect at the time of your order governs that order; material changes to an ongoing subscription will be notified in advance when required by law. Swedish law applies. If you are a consumer, this does not affect the protection you have under mandatory law. Please contact us primarily at info@safebutton.se if you have questions or wish to raise a complaint.